Terms of Service

1. Acceptance & eligibility

Well is a Saudi digital-health platform operated by Well Union under the supervision of the Saudi Commission for Health Specialties (SCFHS). By using Well apps or any of its services, you acknowledge that you have read and agree to these Terms and our Privacy Policy.

You must be 18 or older to create an account and use the services.

2. Nature of the platform

Well is a technology platform that facilitates access to health care; it is not itself a medical-care provider.

Service providers — physicians, nurses, pharmacists, and specialists — are independent licensed professionals who are solely responsible for their own clinical decisions and the care they provide to you.

3. Not for emergencies

Well services are not intended for medical emergencies. If you are experiencing an emergency or a life-threatening condition, call 997 or 911 immediately, or go to the nearest emergency department.

4. Medical disclaimer

Well services are not a substitute for in-person professional medical advice, diagnosis, or treatment where needed. Consult your physician before making any health decision, especially if you have a chronic condition, are pregnant, or take medication.

5. Health disclosure before service

Before any treatment, medication, or IV nutrients, you must fully and accurately disclose any chronic conditions, medications you take, or allergies that may conflict with the requested service. You are responsible for the accuracy of the health information you provide.

6. Prescriptions

Prescriptions are issued at the treating physician’s clinical discretion and are subject to Saudi Food and Drug Authority (SFDA) regulations. We do not guarantee that a prescription will result from every consultation.

7. Appointments, payment & cancellation

Prices are shown in Saudi Riyals and include applicable taxes unless stated otherwise; payments are processed through Moyasar.

An appointment may be rescheduled once, up to 24 hours before its time; no-shows or lateness may incur administrative fees.

Cancellation and refund policies are specific to each service and are shown to you at booking.

8. Accounts & your responsibilities

You are responsible for keeping your account credentials confidential and for all activity under your account.

When using the Family feature to manage a family member’s account, you confirm that you have their consent or are their authorized guardian.

9. Data & privacy

Your personal and health data is processed in accordance with our Privacy Policy and the Personal Data Protection Law (PDPL). Please review the Privacy Policy for details.

10. Acceptable use

You agree to use Well services only for their lawful purposes, not to misuse them or attempt unauthorized access to our systems or to others’ data, and not to provide false or impersonated information.

11. Intellectual property

All intellectual-property rights in the Well platform, its apps, brand, and content are owned by or licensed to Well Union and may not be copied or used without written permission.

12. Limitation of liability

To the extent permitted by law, Well Union is not liable for any damages arising from inaccurate information you provide, from disregarding a care provider’s clinical guidance, or from clinical decisions made by the independent providers.

13. Governing law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and the Saudi courts have jurisdiction over any dispute arising from them.

14. Changes to these terms

We may update these Terms from time to time. Where we make material changes, we will notify you by appropriate means. Your continued use of the services after the changes take effect constitutes acceptance.

15. Contact us

For any question about these Terms, contact us at info@wellunion.co or on 920033719.

Well Union — Kingdom of Saudi Arabia, Riyadh.